Cancellation And Return
Return Policy for Items
At Esale, we are dedicated to delivering the finest quality products to you. In the event that you need to return a item you've purchased, please review our return policy for a seamless and convenient return process.
- Eligibility for Returns:
You are eligible to request a return for items under the following conditions:
- The item is damaged or defective upon delivery.
- You have received the incorrect product.
- You wish to return an unopened and unused item within a specified return period.
- Return Period:
We accept return requests for damaged or incorrect items within 5 days of the delivery date. If you wish to return an unopened and unused item for any other reason, you can initiate the return upon receiving the product.
- How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer support team and provide your order number and the reason for the return.
- Our support team will guide you through the return process, including providing you with a return shipping label if necessary. For unopened and unused items, we will initiate the return upon receipt of the product.
- Condition of Returned Items:
- Returned items should be in their original condition, unopened, and in their original packaging.
- For damaged or defective items, please provide clear photographs that illustrate the issue.
- Refund Process:
- Once we receive and inspect the returned items, we will process your refund. Refunds will be issued to the original payment method used during the purchase.
- Refunds typically take 5-7 business days to reflect in your account, depending on your payment provider.
- Return Shipping Costs:
- For returns due to damage or an incorrect item, we will cover the cost of return shipping.
- If you are returning an item for any other reason, you will be responsible for the return shipping costs.
- Contact Us:
If you have any questions or need further assistance regarding the return process, please do not hesitate to reach out to our customer support. We are here to assist you with any concerns you may have.
Esale is committed to ensuring your satisfaction. We value your business and will do our utmost to address any issues you may encounter with your item purchase.
